Frequently Asked Questions

Standard turnaround is 7 to 10 business days from final digital proof approval. We also offer 4-5 day rush production options when you are on a tight deadline. Fast shipping across the USA is included.

We accept virtually any format: AI, EPS, PDF, PSD, PNG, JPG, or SVG. Even if you only have a rough pencil sketch or a phone photo, our in-house digitizing artists will transform it into clean production artwork at no extra charge.

We offer Iron-On (Heat Seal), Hook & Loop (Velcro style - one or both sides), Peel & Stick (Self-Adhesive), Sew-On (standard plastic backing), and Magnetic backing.

Absolutely! We never produce your order without your 100% sign-off. You will receive a high-resolution digital mock-up proof within 12-24 hours showing exact colors, dimensions, and thread texture.

Yes, we stock over 500 thread colors and PMS matching pigments for PVC, ensuring your branding and corporate identity stay true and consistent.

A Merrowed Border is a heavy, rounded overlocked thread border that wraps over the outer edge of the patch. It is traditional and best suited for symmetrical geometric shapes (circles, squares, rectangles, ovals).

A Laser-Cut (Hot Cut) Border is precision sealed along the contour of any complex or die-cut shape. If your design has intricate cutouts, sharp points, or follows the exact outline of a character or logo, laser cutting is the ideal choice.

Yes! For all orders, you automatically receive a photorealistic high-res digital simulation proof. For orders of 100+ pieces or upon request, we can photograph an actual stitched pre-production sample sew-out for your approval before running the complete order.